Time to contact the "National Customer Service Manager" at the "Office of Field Operations"

Passport Services' Consular Lost and Stolen Passport Unit responded to my letter... sent me a "Dear Sir/Madam" packet of heartless regurgitation, a checklist, a DS-64, and another DS-11 after I wrote to them. It's clear that they didn't read my letter at all, and I'm rather aggravated by this entire experience. If I wanted someone to tell me the same thing about my passport being invalid once I reported it stolen, I would just call the hotline about it again - because they can't tell me, which this section doesn't want to do EITHER. I explained my extenuating circumstances very clearly - it turns out the operator did not put my passport into the lost/stolen database when I called, which is why it's still valid - I mentioned stopping by the office in person and verifying its validity in my very first entry.

Since they provided me with a DS-64, I can assume they did not "process" my "Lost or Stolen Passport" -- but now everything is in the air again, their customer service and communication skills are so damn horrific. Should I just not worry about it, and risk being told on February 18 that there's a problem with my passport because some imbecile that doesn't read letters possibly took the information I did provide for them (as a reference to look in their system) and put it in the system? Or should I go to them in person again? In which case, what can I do? It would be their fault for not reading my letter, and I wouldn't have time to re-apply either.

Since I didn't have to worry last time, maybe I shouldn't worry this time. I'm so pissed off that they are so ridiculous.

Damnit, CLASP unit.